A Compassionate Care Home in the Surrey Hills


Quality Care Services

The excellent care services that we provide are some of the best around, and we’re incredibly proud to serve our residents. From dementia care to companionship and assisted living support, there are services for everyone with us.

Our Care

About Us

Based in Holmbury St Mary, Between Guildford and Dorking our retirement home is the best place for assisted living and residential care in the local area. Felbury House has built a reputation for excellence over the last 25 years, and this is proven by being voted part of the small care group Best Care Home  for two years running. We’re linked with the Surrey Care Association, and this shows the quality care services that we provide.

Thank you for taking the time to contact us here at Felbury House. If you require any further information then please do not hesitate to call us on the above at any time and speak with our Manager. She’ll be more than happy to answer any of your questions.

We’d be delighted to meet with you and show you around at any time. You’re welcome to visit us and to meet with some of our other residents who are invariably our best advertisement.

CONTACT US, in Dorking, Surrey, to find out more about our retirement home and residential care services.

Felbury House is unique

It is beautifully furnished and appointed and it is like walking into a large family home. The management team and all the care staff are so caring, knowing each resident personally and treating them all with such dignity and compassion. The atmosphere is so happy and friendly it is a pleasure to visit at any time of the day. I couldn't wish for a better residential home for my mum. Having long-term staff also makes such a difference as they understand all the personal needs of each resident. They’re just lovely and I cannot recommend them more!”

Daughter of Service User

"My 99-year-old father moved into Felbury in September 2020. He has settled in very easily despite initial reservations, which was understandable, and this is due to the staff and management and their caring and approachable attitude, and he has nothing but praise for the staff. Management are readily available to discuss any issues. His room is clean and comfortable and importantly, kept warm. The surrounding grounds are well kept and he is looking forward to being able to sit outside when circumstances permit. Considering the difficulties caused by COVID, the home has managed the risks extremely well and kept it out of the home. Importantly the management keeps us informed regularly and frequently regarding changing circumstances and how they are managing them. A monthly newsletter keeps us informed of activities and events happening during the following month and considering the restrictive circumstances, it is apparent that every effort is being made despite the restrictions."

Alan A (Son of Resident)

"I cannot praise the owners and staff of Felbury House too much. Not only have they maintained the highest levels of day-to-day care for my mother during these very testing times they have managed to keep Covid out of the home. They have done an exceptional job."

Michael P (Son of Resident)

"My mother moved into Felbury just over a year ago. She has been well taken care of and the positive change in her is remarkable. She is happy, relaxed and really enjoying living there. The carers overcame her reluctance to receive assistance with personal care and encouraged her to join in activities with other residents. She now spends much of her day socialising with others rather than sitting alone in front of the TV. The carers are always pleasant and happy to see me, they know my name, who my mother is and fill me in on any news relating to my mother. Felbury has also gone above and beyond during Covid. They have not had any cases and have been so diligent in keeping all the residents safe and well. I have trusted them implicitly during the pandemic as they have been ahead of the government guidelines in restricting visitors, testing and everything else. The best decision I have ever made is moving my mother into Felbury."

Sheryl J (Daughter of Resident)

"My previous home is two miles north of the area. Car use for weekly shopping always essential for being a widower. At 90 years, I decided to stop diving and moved into a local care home, where I am very content, well-fed and among good companions. My spacious room has wide views over the woodlands - what more could I ask for."

Alan E (Resident)

"Our Mum joined the Felbury House "family" at the age of 98. She was made so welcome and so were we, as a family. Their care and attention to personal needs and requirements are exceptional and soon Mum was joining in with all the activities. She loved all the exercise classes, musical treats, luncheons, canal trips, day trips to Wisley Gardens and a trip to Buckingham Palace which I was also invited to. What an amazing day together. The continuity of care staff is what makes it so special - they all know each resident personally and their needs - nothing is too much trouble. The care plans are efficient and updated and we were kept informed of any changes at all times which was very reassuring. At nearly 102 years Mum's health naturally started to deteriorate and we were worried that we may have to find nursing care but no, this was her "home" and an end of life care plan was put into place. The care was second to none and so was the support we received. Thank you so much Felbury House."

Karen V (Daughter of Resident)

Felbury House Limited can confirm it is meeting the legislative processes required to ensure a robust approach to safeguarding matters within our resident population to keep people safe. We aspire to provide high quality residential care across our regulated care service. We understand our safeguarding responsibilities and consider them of vital importance.


The Care Quality Commission (CQC) have been assured we have robust processes in place to support staff to recognise the abuse and keep people safe. In our regulated services staff understand the Mental Capacity Act (MCA) and work within the Deprivation of Liberty Safeguards (DOLS).


We report our safeguarding activity against agreed metrics on a monthly basis as part of Quality Assurance. We work in partnership with Surrey Multi-Agency Safeguarding Hub whenever a safeguarding concern is raised in a regulated service.

Be assured that we are:

Be assured that we are:

  • Meeting our statutory requirements for Disclosure Barring Service [DBS] checks for our staff.

  • Safeguarding policies are in place and align with Surrey Safeguarding Procedures

  • A Training Needs Assessment is in place to ensure those working with vulnerable adults complete mandatory training as a priority and have access supervision relevant to their roles.

  • We have a named lead for safeguarding adults in place in our regulated service, which provides the company with assurances that safeguarding systems and process are effective and compliant.

  • Following good practice to keep people safe.

- Joanne Kennedy, Nominated Individual CQC